Keeper for Spa & Salon
Turn bookings and retail add‑ons into predictable revenue. Keeper flags at‑risk VIPs, upsell opportunities, and no‑show risk—then tells you exactly what to do next.
Jobs to be done
- Protect VIP retention and win back lapsed guests
- Increase add‑on attachment (upgrades, treatments, retail)
- Fill off‑peak hours without deep discounting
- Reduce no‑shows and preventable refunds
- Coach staff with measurable opportunities
Playbooks
VIP win‑back
Signal: high‑value clients idle 90+ days. Action: personalized offer with tracked code and stylist preference. Expected impact: + $1k–3k per 1k customers (varies). Time‑to‑value: < 1 week.
Add‑on coaching
Signal: below‑median attachment by staff/slot. Action: micro‑coaching and timed prompts in slow windows. Expected impact: + $200–500/month per room. Time‑to‑value: 2–3 weeks.
No‑show reduction
Signal: time/day with elevated no‑show risk. Action: confirmation timing + deposit/late‑cancel policy suggestions. Expected impact: recover 10–20% of missed revenue. Time‑to‑value: immediate.
Refund driver fix
Signal: anomalous refunds by item or staff. Action: root‑cause notes + targeted SOP tweak. Expected impact: reduce leakage 5–15% on flagged SKUs. Time‑to‑value: 2 weeks.
How Keeper works
- Connect via OAuth to your POS/commerce/payment tools.
- Sync recent data and build a current‑state baseline.
- Prescribe 3–7 prioritized actions, each with $ impact and a confidence score.
- Track the lift over time with simple exports for finance.
Security & privacy
Read‑only by default. Credentials encrypted. No raw customer PII in insights. Revoke access any time.
Get started
Share a small data sample or connect your POS to receive your first insight in under 90 seconds.
Updated 2025-09-06 • Keeper • First insight in <90s • $‑valued recs (≥75% confidence).